PRIVACY &  POLICY

 

1. Introduction & General Terms

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SMOQUE is committed to protecting you and your family’s personal information when you are using SMOQUE services. We want our services to be safe and enjoyable for our customers. This Privacy and Cookies Policy relates to our use of any personal information we collect from you via the following services:

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• any SMOQUE website that links to this Privacy and Cookies Policy;

• social media or official SMOQUE content on other websites;

• mobile devices and other Applications (“Apps”);It also relates to our use of any personal information you provide to us by phone, SMS, email, in letters and other correspondence and in person when visiting our premises.In order to provide you with the full range of SMOQUE services, we sometimes need to collect information about you.This Privacy and Cookies Policy explains the following:

• what information SMOQUE may collect about you;

• how SMOQUE will use information we collect about you;

• when SMOQUE may use your details to contact you;

• whether SMOQUE will disclose your details to anyone else;

• your choices regarding the personal information you provide to us;

• the use of cookies on SMOQUE websites and how you can reject cookies SMOQUE is committed to safeguarding your personal information. Whenever you provide such information, we are legally obliged to use your information in line with all applicable laws concerning the protection of personal information, including the Data Protection Act 1998 and the European General Data Protection Regulation, namely Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 repealing Directive 95/46/EC (these laws are referred to collectively in this Privacy and Cookies Policy as the “data protection laws”).SMOQUE websites contain hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies, and are also likely to use cookies, and we therefore urge you to review them. They will govern the use of personal information you submit when visiting these websites, which may also be collected by cookies. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.

 

2. Who are we?

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SMOQUE is a collection of four restaurants in the UK, owned and operated by SMOQUE. This group also includes LA TASQUERIA Restaurants.

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We may share information from or about you with our parent company, subsidiaries, joint ventures or other companies under common control, in which case we will require them to honour this Privacy Policy.

 

If any company SMOQUE Restaurants or all our assets that company will possess the same information and will be assume the rights and obligations with respect to that information as described in this Privacy Policy.

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3. What information will SMOQUE collect about me?

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When you participate in, access or sign up to any of SMOQUE's products, services, activities or online content we may receive personal information about you. This includes content such as newsletters, competitions, live chats, message boards, email and mobile notifications, telephone or text SMOQUE, book tickets for a SMOQUE event or create an account using SMOQUE's online registration system. This can consist of information such as your name, email address, postal address, telephone or mobile number, gender or date of birth. It may also include information collected about your use of SMOQUE products and services (such as when you last visited our premises, what pages you visit on SMOQUE website and items you have “purchased” when signed in to your SMOQUE account).

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If you are the parent or guardian of a child under 13, we may process limited personal data about you so you can give consent for the child to access some SMOQUE products or services. We may use your contact details to communicate with you about the child’s account or use of services.

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Please note that sometimes we will require you to provide additional personal information, and sometimes sensitive personal information. When we do this we will provide further information about why we are collecting your information and how we will use it.

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Where we provide personalised services, we may ask your permission to review third party data about you, for example, your Twitter or Facebook feeds, to get to know you better and to provide more effective personalisation. Some of our services enable you to sign-in via a third party service, such as Facebook. If you choose to sign-in via a third party app, you will be presented with a dialog box which will ask your permission to allow SMOQUE to access your personal information (e.g. your full name, date of birth, email address and any other information you have made publicly accessible). Please note that any information that is not required by the particular service you have opted to use will not be retained by SMOQUE.

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SMOQUE collects information about how you use SMOQUE mobile or other Apps, SMOQUE websites or other SMOQUE content online, and the device(s) you use to access the services. This includes collecting unique online identifiers such as IP addresses, which are numbers that can uniquely identify a specific computer or other network device on the internet.

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For more information, please see section 15 of this policy, on SMOQUE's use of cookies and similar technologies, and section 17, on information collected by SMOQUE when you use SMOQUE Apps on your mobile device.

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4. How will SMOQUE use the information it collects about me?

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SMOQUE will use your personal information for a number of purposes including the following:

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• to provide our services, activities or online content, to provide you with information about them and to deal with your requests and enquiries;

• to provide you with the most user-friendly online navigation experience;

• for “service administration purposes”, which means that SMOQUE may contact you for reasons related to the service, activity or online content you have signed up for, as set out in section 5 below. Examples are: to provide you with password reminders to notify you that a particular service; activity or online content has been suspended for maintenance; to notify you of updates to our Privacy and Cookies Policy or Terms of Use; or let you know if your SMOQUE account has become dormant and to ask if you would like to use it again before we close it

• where we provide personalised services, we may analyse the information you supply, as well as your activity using our products and services, so that we can offer a more relevant, tailored service. For instance, we could use your website viewing history to provide personalised recommendations. If you are signed-in or subscribed to email newsletters, you will receive a personalised service. If you don’t want to receive these services you can unsubscribe from email newsletters, or disable personalisation. Please visit Your Account in the SMOQUE Preference Centre to find out more. This is located at https://smoque.co/

• we may also use and disclose information in aggregate (so that no individuals are identified) for marketing and strategic development purposes.Where SMOQUE proposes using your personal information for any other uses we will ensure that we notify you first. Please see section 18 below for details.

 

5. Your SMOQUE Account

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If you have registered for a SMOQUE account this will also allow you to login to the SMOQUE website for your location and some other SMOQUE websites and apps.

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To provide you with a seamless experience, it may be necessary to share your personal information within our organisation.

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